Shipping Policy

Processing Time

Each GRANATO piece is hand assembled in small batches using natural materials. Please allow 5–7 business days for production and processing before shipment.

Shipping Rates

Shipping costs are calculated at checkout using real-time carrier rates based on order size, package dimensions, and destination.

Free Shipping

Orders over $100 USD qualify for free standard shipping within the United States.

Shipping Area

GRANATO currently ships within the United States only.

Order Tracking

Tracking information will be sent to the email provided at checkout once your order has shipped.

Production & Shipping Delays

While every effort is made to process orders within the stated timeframe, delays may occasionally occur due to production volume, material availability, holidays, weather, or carrier delays.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. GRANATO is not responsible for delays or lost packages resulting from incorrect addresses.

Lost or Damaged Packages

If your order arrives damaged or appears lost in transit, please contact us as soon as possible so we can help resolve the issue.